21st Century Pocket Guide to Proper Business Protocol is your one-stop source for the latest rules of business etiquette in four important areas:

I) Creating First Impressions That Can Lead To Lasting Impressions
II) Make the Work Environment Work for You
III) Rules for the Wired
IV) Have Office Will Travel: Doing Business in Social Settings and on the Road

Creating first impressions includes introductions, meeting and greeting, networking, the art of conversation, written correspondence and professional wardrobe for men and women (including business casual dress).

In Make the Work Environment Work for You, you’ll learn how you can survive in a cubicle climate, make common areas work best for you and your colleagues, and other workspace-related topics.

Rules for the Wired delves into the digital domain, the electronic gadgets that make the daily business grind more efficient and how to best use them – communication technologies like cell phones, e-mail, voice mail and videoteleconferences.

The last section takes a look at business done outside the traditional office space, which can create lots of stress and opportunities for faux pas. Marjorie shares her tips on business dining, socializing with clients and colleagues, tips for tipping and much more!

3rd Edition! (softcover)
Featuring an expanded section on How to Be an Effective Leader!

Business manners matter! Just ask the professional who lost a million-dollar deal because he didn't know how to conduct himself properly during a business meal. Or the woman who didn't know the best wardrobe selections for business casual dress and offended her client.

Professional performance means much more than doing your job effectively. The way you conduct yourself in a business environment not only reflects your position within a company but affects your chances for career growth.

Many people are unsure of the proper protocol for various situations in a business setting. Marjorie Brody illustrates the etiquette skills and techniques that can help the business professional survive sticky circumstances that challenge each of us everyday:

- Technology etiquette - tips for e-mail, voice-mail, conference calls and much more
- Navigate through a business meal
- The how-tos of effective handshakes
- International etiquette awareness and cultural differences
- Written correspondences - the right way
- Privacy issues in the workplace
- Networking effectively
- Dozens of real-world examples, anecdotes and illustrations