Interpersonal Communication Skills

Everyone responds in a business environment with his or her own preferred styles of behavior. None are inherently better than others. When styles are in sync, others are more receptive to what we say or want. When styles are in conflict, both parties may experience frustration or confusion, which can harm the relationship.

This program offers insight, skills and practice in three cornerstones of effective communication:

Understanding Behavioral Styles — Complete the DISC profile on-line before class to reveal your dominant behavioral styles and their implications. The profile provides information about how you respond to problems and challenges, influence others to your point of view, react to the pace of the environment and answer to the rules and procedures set by others. Then, learn how to “read” others’ styles so you can adapt to work best with them.
The Art of Listening — 45% of our communication time is spent listening, yet so often it is done poorly. Consider the costs: frustration, mistakes, wasted time, confusion. Along with other key elements of communication, listening is a skill that CAN be learned and enhanced with insight and practice.
Managing Conflict — Conflict can give birth to new and better ideas. But it can also cost your organization through time wasted and lost opportunities. Use clear strategies for avoiding and resolving destructive conflict to improve relationships and enhance productivity.