Chris is results-focused and experienced. He is qualified as a sales performance management, customer service excellence and management & leadership trainer and coach. He has had a long and successful career in sales management, sales directorship and commercial directorship roles. He is a skilled assessor of training & development needs in a range of soft skills, areas with significant experience in the design and delivery of customer service excellence, sales performance and management & leadership development programs.
Chris is a qualified motivational performance coach and a successful recruiter and talent management specialist, skilled in competency-based interviewing and the design and delivery of assessment center activities. He is a moments of truth (MOT) practitioner focused on the delivery of unexpected and outstanding customer service, customer focus and customer care. Chris is a confident and credible communicator at all levels, with the ability to report, present, pitch and win business — including high value private and public sector bids and tenders.
Chris has been acting and working with corporate and theater actors since the late 1990’s. Very often he works with teams of actors as a part of sales, management, leadership and communication skills simulations. He writes scenarios and scripts and deliver improvisation wherever required. Recent and current acting engagements include Savills Real Estate, Lombard Risk, Virgin Holidays, eBay, Resource Solutions, Peugeot Citroen.
Chris is currently working with the board of directors of Peugeot Citroen, acting through challenging conversations they need to have with key leaders in the business regarding a new appraisal and remuneration system.
Chris is very experienced in teaching / coaching on the “elevator pitch.” He is currently working with UTC Aerospace Systems & GE-Grid Solutions to improve their performance in the area of “magnetic value proposition” and their ability to compact their communication into a concise and powerful ‘elevator pitch’.
In the classroom, Chris connects with audiences of any size. With infectious enthusiasm, his style guarantees a highly participatory, positive learning environment. Clients can expect a training session whose reach will extend far beyond the classroom – indeed Chris is a huge believer in doing everything in his power to ensure the “stickability” of training and development, aligned to tangible return on investment (ROI).
Chris draws upon his significant professional accomplishments to ensure real world applications to his training. He facilitates constructive dialogue to create positive outcomes in a variety of challenging situations and circumstances and uses an array of activities, games and exercises to deliver accelerated learning with relevance and value in the workplace.
Chris has delivered many in-person and webinar training sessions for clients in several industries. Examples include:
Education, Credentials & Awards
How Would You Describe Your Training Style?
“Relaxed, friendly and informal on the outside, passionate and driven on the inside. Delegates usually speak of my knowledge, passion and humor.”
What Do You Like Most About Training?
“Making a difference. Having a hand in someone else’s success.”